Technical Questions


Technical FAQ

Q: Which hardware do I need?

A: Since the casino uses Java, it can be run on any computer.

  • The casino is optimized for a screen resolution of 1024x768 (minimum 800x600).

Q: Which software do I need?

A: You need a browser that supports Java. We recommend using Microsoft Internet Explorer 5.0 or newer or Netscape Navigator 7.0 or newer or Mozilla/Firefox.

Your browser can't be determined. If you're using some kind of proxy software, you could try turning it off if you have problems with the casino

Q: I don't have Java. How do I get it?

A: If you don't have Java installed in your browser, download and install the Java plugin from SUN.

Q: I don't have Flash. How do I get it?

A: If you don't have Flash installed in your browser, download and install the Flash player from Macromedia.

Q: When I go to a game page, the animation never stops. Why doesn't the game appear?

A: You have an unsupported browser, or you have disabled JavaScript.
A Java error or Flash error may have stopped the game while initializing.

Q: Do I need to enable cookies?

A: No, the casino doesn't need to use cookies.

Q: What happens if a game is disrupted before it is finished, for example if my Internet connection is broken?

A: The next time you log in to the casino and play this game, it continues at exactly the point where you left. If the game was finished, but you never saw the result, you can request the result from support.
An unfinished game is kept for a week. After this time, the game is deleted and the orignal bet is forfeit.

Q: The game "freezes" or displays an error message. The casino looks strange or I get an error while navigating through the casino. What to do?

A: There could be a number of reasons for this. For example:

  • Your Internet connection was disrupted. - Try to go to the casino lobby, and then back to the game again.
  • You have outdated or erroneous files in your browser cache. Empty the cache.
  • You were timed out from the casino. - You will have to login again.
  • A problem in your browser. Close down all browser windows and start it up again.
    Internet Explorer's Java has a memory leak thatcauses it to slow down and in some cases even stop working after extended play. The best way to deal with this is to installSUN's Java.
  • A problem in your computer. Reboot the computer. This should only be necessary if there is aserious problem with you computer.

Q: How do I empty my browsers cache?

 A: Each browser has its own way of controlling its cache, and some have different names for it.For instance the Internet Explorer calls it the "Temporary Internet Files folder". We have information on how to empty the cache of some of the more popular browsers.

We can't determine you browser. You should check your browser's help information for instructions.